Here are the answers to some of the questions that people often ask. If you cannot find the answer to your question, please email us at info@outerbridge.com or give us a call and we will be glad to help you with more information.
Where can I buy Outerbridge products in Bermuda?
Outerbridge’s Original Sherry Peppers and other Outerbridge products are available in grocery stores, gift shops and retail outlets throughout Bermuda and from the Airport Shops at L.F. Wade International Airport.
Can I take Outerbridge products home?
Yes, but because our shaker bottles are five fluid ounces, they must be packed in your checked luggage or purchased in the departure lounge after passing the security checkpoint at the airport. If you are a visitor returning home or want to give Outerbridge’s Original to friends or family in the continental USA, consider ordering through our secure online shop. Pay USA retail with no sales tax and delivery is only $10.00 per order for home delivery.
I just ran out… where can I buy another bottle near me?
Although there are some Gourmet Shops and Specialty Stores in North America that carry Outerbridge products, we recommend ordering through our secure online shop.
If I order online, how do I pay and how long does it take to arrive?
We accept Visa, MasterCard or American Express for payment and delivery within the United States is generally via USPS so you should receive your order in about a week. Unfortunately, we have suspended international shipping due to exorbitant shipping fees and breakage issues, and because taxes or fees may be randomly applied at the destination. If you have friends in the USA that can forward your order, that may be a solution or send an email to info@outerbridge.com and we can try to make special arrangements.
Is it safe to give out my credit card information online?
Yes… by ordering through our secure online shop. Your private information is transmitted using secure server technology through our order processing gateway powered by GLOBECHARGE, a world leader in E-commerce services. Payments are processed by Outerbridge Peppers Limited in Bermuda. We’ve been in business since 1966 and are committed to quality customer service… if there is any problem with your order, contact us directly at info@outerbridge.com or 441-296-4451.
Can I order by mail, phone or fax?
Absolutely, but payment must be by Visa, MasterCard or American Express only. Call 1-441-296-4451 to place your order over the telephone. If you get the answering machine, please leave a clear message and we will be happy to call you back. To mail or fax your order, request an order from us, complete and send it to Outerbridge Peppers Limited in Bermuda. Please include your complete phone number and an email address if available, so we can contact you if there is any problem processing your order.
Why can’t I just email my order?
Emails may not be secure to transmit credit card information so we recommend using our online shop or an order form. If you have questions about the ordering process or the status of your order however, email info@outerbridge.com or give us a call.
Is there a minimum order quantity?
While we do not require minimum order quantities, remember that shipping within the USA is only $10.00 per order for home delivery. The more we ship, the more you save so consider sampling other Outerbridge products or including extras of your favorite to share with family and friends.
Is wholesale pricing available to me?
Wholesale pricing is only available to approved resellers and restaurants by contacting us. Retail customers are eligible for certain promotional discounts including 10% off for full case orders which is twelve units. Sorry, no mixed cases.
What is the shelf life of Outerbridge’s Original, and does it need to be refrigerated?
Outerbridge’s Original Sherry Peppers and most related products have an indefinite shelf life and do not require refrigeration. We do recommend refrigerating the bottle after opening to reduce evaporation.
Why does my order ship from the USA?
We utilize a shipping expeditor in the USA because it is not viable to export from Bermuda. The products enjoyed today are the same recipes created over sixty years ago by our Founder, Yeaton Duval Outerbridge in the basement of Villa Monticello, the family homestead in Flatts Village, Bermuda; however, our products are now bottled in the United States and have been approved by the U.S. Food and Drug Administration. Outerbridge Peppers Limited was inspired by the centuries-old tradition of Bermuda Sherry Pepper Sauce and we consider Outerbridge’s Original Sherry Peppers and related Outerbridge products to be authentically Bermudian.